About the Role
We’re looking for an experienced Diagnostics Customer Support Executive who enjoys solving customer problems and is keen to grow into an operations-focused role over time. If you’re customer-obsessed, detail-oriented, and curious about how healthcare operations work behind the scenes, this role is for you.
What You’ll Do
Customer Support (Primary Focus)
• Handle member queries via calls, emails, tickets and WhatsApp.
• Ensure timely, empathetic, and accurate resolution of issues within defined SLAs.
• Proactively follow up on open cases to drive closure and customer satisfaction.
Operations Exposure (Gradual Ownership)
• Coordinate with lab partners for booking confirmations and issue resolution.
• Track booking failures, delays, and recurring issues.
• Support process documentation, reporting, and operational improvements.
• Work closely with internal & external stakeholders to resolve gaps and improve member experience.
What We’re Looking For
• 2–4 years of experience in customer support (healthcare/diagnostics/insurance preferred).
• Excellent verbal and written communication skills.
• Strong ownership mindset with attention to detail.
Good to Have
• Working knowledge of Excel, Google Sheets, and G Suite (Docs, Gmail, Calendar, etc.).
• Experience in diagnostics / Insurance / healthcare operations.
• Familiarity with CRMs or ticketing tools.
• Interest in operations, process improvement, and cross-functional work.
Why Join Us?
• Opportunity to grow beyond customer support into healthcare operations.
• High-impact role in a fast-growing health-tech environment.
• Exposure to end-to-end diagnostics workflows and vendor management.
