About the Role
We are looking for great communicators and detail-oriented candidates to join as an Employee Onboarding Specialist as a part of the customer success team at Loop. You will be responsible for planning, executing, and promoting engaging virtual/in-person events that update our clients and their employees about our offerings (insurance policy details, health benefits, etc.), drive brand awareness on-ground, and improve app installation.
Key responsibilities
Planning & Execution
- Develop and manage a comprehensive onboarding calendar that aligns with marketing and business objectives
- Conduct engaging onboarding sessions both in person and online, that create awareness about company services
- Take ownership in these events and leverage great communication skills to inject enthusiasm and drive activation towards Loop’s products and services
- Work closely with internal teams, vendors, and external partners to ensure smooth and successful onboarding event production, logistics, and execution
Data Infrastructure & Reporting
- Maintain and update event data in the CRM system, ensuring accurate tracking and reporting of event-related leads and customer interactions
- Develop and deliver post-event reports, analyzing event performance and ROI, and providing insights to inform future event planning and marketing initiatives
- Identify trends and opportunities for improvement in event strategy, content, and execution based on data analysis and feedback
People Success
- Foster strong relationships with internal and external stakeholders, including vendors, partners, and event attendees
- Support the growth and development of team members by sharing knowledge, expertise, and best practices
- Promote a collaborative, inclusive, and high-performing team culture
What we are looking for
- Bachelor’s degree in Marketing, Communications, Business, Hospitality or a related field
- 2+ years of experience in client onboarding, customer success, field marketing, or client-facing program management
- Proven ability to manage and lead teams in fast-paced environments
- Strong experience working cross-functionally with Product, Marketing, and Customer Success teams
- Excellent stakeholder management and escalation-handling skills
- Strong proficiency in Excel and the Google Suite applications.
- Outstanding presentation and public-speaking abilities - must be confident with large audiences
- Fluency in English is mandatory (Hindi/local language is a plus)
- Strong project management, multitasking, and organizational skills
- Customer-obsessed mindset with a passion for delivering exceptional experiences
- Comfortable with travel (Up to 25%)
- Prior experience in insurance or employee benefits is a plus
