What you will be doing:

  • Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
  • Identify and assess customers’ needs to achieve high levels of satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
  • Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
  • Guide customers on claim submission requirements, approvals, and timelines
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage and support customers
  • Provide accurate product and service information while resolving customer concerns
  • Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure


What we are looking for:

  • Prior experience in a call center (BPO environment) is mandatory
  • Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
  • Strong phone handling skills with active listening (voice process role)
  • Fluency in English and Hindi (mandatory)
  • Customer-first mindset with the ability to adapt/respond to different customer personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Willingness to work in rotational shifts with rotational week offs (6 days working)

Required Skills

Customer Support Hindi English
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