Operations Manager

Key Responsibilities:

• Build and maintain strong relationships with partner insurers and TPAs
• Act as the primary point of contact for insurers regarding endorsements and operational queries.
• Ensure timely processing of endorsements and track pending cases to closure.
• Collaborate with internal teams to provide insurers with all necessary documentation and information.
• Monitor key performance metrics for endorsements (e.g., turnaround times, error rates).
• Propose and implement process improvements to enhance efficiency.
• Lead a small team of Insurer relationship Managers and managing their workflow
• Provide regular updates to leadership on endorsement status and insurer performance.
• Prepare and share reports on insurer-related metrics and suggest actionable insights om agent performance

Skills requirement:

• 4+ years of experience in relationship management, insurance operations, or a similar role.
• Strong understanding of insurance endorsements and related workflows.
• Excellent communication and negotiation skills. (Hindi/English mandatory)
• Familiarity with health insurance (B2B) and complete knowledge on endorsements
• Proficiency in using Excel and working on software/Tools
• Problem-solving mindset with the ability to manage multiple priorities effectively.
• Analytical skills for monitoring performance and generating reports.
• Proactive and self-motivated with a focus on achieving results
• Ability to build trust and foster collaboration with both internal and external stakeholders.
• Detail-oriented with excellent organizational skills