About Loop
At Loop, we’re reimagining how health benefits work in India. We combine insurance, primary care, and preventive health services to deliver a radically better healthcare experience for companies and their employees. As an Enterprise Account Manager (EAM), you’ll play a critical role in owning relationships with our most valuable customers – like NASDAQ, Ola, Pine Labs, and more —driving long-term retention, upsell, and account success.
What You’ll Do
You’ll be the owner and strategic lead for the account —owning relationships with key decision-makers, working closely with internal teams to deliver exceptional outcomes, and driving Loop’s revenue growth through renewals and cross-sell. This is a highly visible, high-impact role.
Your Core Responsibilities:
- Account Ownership: You’re the single point of accountability for your customer—ensuring a “green” health score at all times.
- Strategic Relationship Management: Build and manage executive-level relationships with HR leaders, CXOs, and key decision-makers (KDMs).
- Pre-Sales Support: Join key pre-sales meetings to shape policy design and onboarding. You’ll collaborate with sales to ensure smooth handovers.
- Engagement Planning: Post-onboarding, finalize a 12-month engagement plan with internal stakeholders (F30 process).
- Value Activation: Work with healthcare and operations teams to activate health services for your accounts.
- SLAs & Internal Alignment: Create clear engagement charters and SLA documents internally with delivery squads.
- QBRs & MBRs: Own strategic reviews (MBRs and QBRs)
- Renewal Management: Lead the end-to-end renewal process, including RFQ initiation, plan redesign, pricing strategy, internal deal notes, and renewal material prep.
- Cross-Sell & Growth: Drive cross-sell of all insurance, wellness programs, and healthcare solutions; accountable for 10% of revenue from upsells.
- Customer Advocacy: Generate customer referrals, success stories, and marketing assets like testimonial videos.
What you need to have:
- 8–15 years of experience in employee benefits broking, with a deep understanding of group health insurance and corporate wellness.
- A track record of leading high-performing teams known for delivering exceptional client service and retention.
- Advanced expertise in claims analysis, policy benchmarking, and benefits plan design.
- Proven ability to manage complex, diverse corporate clients across industries, with strong commercial and relationship instincts.
- A passion for reinventing the customer experience—bringing fresh ideas and a builder’s mindset to modernize how benefits are delivered.
What Success Looks Like
- Customer renewals above 95% and NRR of 120%+
- High engagement with Loop’s health services post month 3
- Regular, insightful MBRs with actionable outcomes
- Consistent cross-sell contribution and upsell opportunities unlocked
- Strong customer referrals and case studies sourced
Collaboration, Incentives, Growth Path
- You’ll report into a Regional Retention Leader, Shaleen, and work closely with President, Arvind Laddha, and COO, Ryan Singh.
- You’ll directly manage an Enterprise Servicing Manager (ESM) who oversees the day-to-day execution for your accounts, supported by a dedicated operations and claims team.
- Incentives are directly linked to your performance in cross-sell, retention, and overall account growth.
- You’ll have the opportunity to contribute to Loop’s Enterprise Consulting Team, bringing client insights into strategic discussions.
- You’ll also play a role in shaping Loop’s enterprise product and technology roadmap by sharing feedback from the field.
