What you will be doing:


  • Drive a fantastic health checkup booking experience for Loop members with end-to-end service
  • Engage with clinical staff and diagnostic centers to provide a hassle free health checkup experience for members
  • Take ownership of members’ issues and work with hospitals and labs to resolve them
  • Relay detailed information in a clear and concise manner, keeping both customers and staff informed
  • Prepare members for the health checkup experience by sharing pre-test instructions and reminders
  • Develop strategies to improve customer service experience, create engaged customers, and facilitate organic growth


What we are looking for:


  • Experience in providing customer service support
  • Deep empathy and understanding of customer needs
  • Love for solving problems and helping customers
  • Proficiency in English; strong communication skills both written and verbal
  • Ability to think critically and solve problems
  • Strong client-facing and communication skills
  • Customer service orientation and ability to adapt/respond to different types of characters


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