We are looking for a proactive and detail-oriented IT Support Engineer to join our IT team in Pune. This individual will be responsible for ensuring smooth day-to-day operations of our IT infrastructure, supporting employees with hardware and software issues, and playing a key role in maintaining system reliability and security. The ideal candidate should have hands-on experience with both Windows and MacOS systems and a customer-first approach.
Key Responsibilities:
Technical Support & Troubleshooting:
- Provide first-line technical support for hardware, software, and networking issues across the organization.
- Troubleshoot and resolve Windows and MacBook issues via email, phone, or in person.
- Resolve LAN, WAN, VPN, and Wi-Fi connectivity issues effectively.
- Coordinate with third-party vendors for escalated hardware/software issues and support.
IT Asset Management & Procurement:
- Install, configure, and maintain laptops, desktops, printers, mobile devices, and network devices (e.g., WiFi Access Points).
- Manage the asset inventory register and rental assets.
- Assist in the procurement of IT equipment and peripherals through the internal approval process.
- Verify vendor invoices and submit them to the accounts team for processing.
Employee Onboarding & Offboarding:
- Support onboarding and offboarding activities by provisioning/de-provisioning hardware and access (e.g., system login credentials, email accounts).
- Dispatch and handover welcome kits and required IT assets to new joiners.
System Administration:
- Manage and administer Google Workspace and Slack admin portals.
- Monitor system performance to ensure optimal availability and uptime.
- Manage and maintain physical security infrastructure including door access systems and CCTV cameras.
Compliance & Security:
- Collaborate with the Security team to manage tools like ManageEngine and CrowdStrike.
- Work with the Security Engineer to support ISO and SOC2 compliance efforts.
Other Administrative Responsibilities:
- Maintain courier records and support related documentation.
- Coordinate maintenance activities for office printers with vendors.
Requirements:
Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field preferred.
- Relevant certifications (CompTIA A+, Network+, Google Workspace Admin, etc.) are a plus.
- 4+ years of experience in IT support or desktop support roles.
- Strong hands-on experience with Windows and MacOS systems.
- Exposure to managing SaaS platforms like Google Workspace, Slack, and endpoint security tools.
